Terms & Condition

1.     GENERAL.
All orders for goods (the “Goods”) to be supplied by ElectricalOnline Limited (hereinafter referred to as the “Company”) are subject to these conditions of sale and the placing of an order by a buyer (“the Buyer”) will constitute acceptance of these conditions.

2.    These conditions may not be modified or varied unless the Company agrees in writing and the Company will not be deemed to accept any other conditions not waive any of these conditions by failing to object to provisions contained in any purchase order or other communications from the Buyer. No person has authority on behalf of the Company to vary any conditions except by a written variation signed by a director or the company secretary.

3.    VALIDITY OF ORDER. Once you place an order on our website, we will retain your order for 7days for your payment. If we do not receive payment until the 7th day from the time you place the order, the order will be cancelled.  

4.    NEW ACCOUNTS. Buyers are requested to make purchases via our website. To doing so, Buyers  are requested to create a new account.

5.    SETTLEMENT TERMS. Unless otherwise agreed by the Company in writing, accounts are payable in full prior to delivery of the Goods taking place.

6.    PRICES. Unless otherwise agreed in writing all orders are executed subject to prices listed on the Company’s website. All prices are subject to the addition of GST at the rate of 15%.

7.    ORDERS. The Buyer CAN ONLY place orders on our website.

8.    DELIVERY. Delivery dates (if any) given by the Company are given in good faith to indicate estimated delivery times but will not amount to any contractual obligation to deliver at the times stated. The Company will not be liable for any loss including (but not limited to) loss of profit, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by the Company’s negligence).

9.    PASSING OF TITLE/RISK. Risk of damage to or loss of the Goods will pass to the Buyer upon delivery.

10.  DELIVERY/CARRIAGE. The cost of orders more than $100 to a single address within NEW ZEALAND is subsidised by ElectricalOnline without any charge. All orders less than $100 need to pay $6 for urban address and $8 for rural address throughout New Zealand. Orders will normally be delivered the next working day thereon or the following day after the payment is received. Saturdays and Sundays and Public Holidays are not applicable to any delivery service we offer.

11.  DAMAGE IN TRANSIT AND SHORTAGES. The Company will repair or replace free of charge, Goods damaged in transit provided that the Company and its designated carriers receive written notification of such damage within three days of delivery. Goods received in a damaged or unsatisfactory condition must be signed for as such.

12.  On receipt Goods should be checked by the Buyer with the advice note enclosed with the Goods. Shortage claims will be considered if the Company and its designated carriers receive written notification of any such shortage within 3 days of delivery failing which no liability will be admitted. In any such case, the packaging and contents should be retained for inspection.



13.1.Goods correctly supplied may be returned (at the buyers expense) without the Company’s written agreement within 30 days of purchase date. Goods so returned must be consigned carriage paid and accompanied by a Returns Form stating the recipients invoice/order number and date thereof together with the reason for return.

13.2.Goods supplied in error returned for exchange will be shipped back to the buyer at the Company's expense.

13.3.Goods returned due to miss-pick, damage or failure should be sent BY Fastway Courier as we will not reimburse any other method of shipment.

13.4.Goods returned outside of the 30 day return period must be in a resaleable condition and will be charged a 15% restocking fee. The Customer will only be offered credit or exchange. No refunds will be offered. A delivery charge may be applicable.

13.5.Goods returned without the correct returns form or no documentation will incur an administration charge to the value of 15% of the original order value.

13.6.Goods returned outside of the 30 day return period that do not include their original packaging will not be accepted under any circumstances.

13.7.Goods returned within 30 days of purchase not including their original packaging must be in perfect operational condition and will be charged a 15% restocking fee. A credit or exchange will be offered. A delivery charge may be applicable.

13.8.Any Goods returned to the Company that were not originally purchased from the Company will be made available for redelivery at senders expense for 7 days after delivery. The Company will not and does not take responsibility for any goods that are not theirs on their premises. After 7 days the goods will be destroyed.

13.9.If the Goods (or any of them) are returned and are subsequently lost in transit the Company will only issue credit if it can be conclusively proved that the Company or its agents have actually removed the Goods from the Buyer’s premises.

14.  DESCRIPTIVE MATTER, SPECIFICATIONS AND ILLUSTRATIONS. All descriptive and forwarding specifications, drawings and particulars of weights and dimensions issued by the Company are approximate only and intended only to present a general idea of the goods to which they refer and will not form part of the contract. All particulars are provided by the manufacturer.

15.  The Company’s policy is one of continuous improvement and it reserves the right to make reasonable changes to product specifications at its discretion. When placing an order with the Company, the Buyer must satisfy himself that the Company’s then current specification of all the Goods is appropriate for its (or its customer’s) requirements.

16.  The Company’s total liability in contract tort (including negligence or breach of statutory duty) misrepresentation or otherwise, arising in connection with the performance of this contract will be limited to the price agreed for the Goods.

17.  The Company will not be liable to the Buyer by reason of any representation or any implied warranty, condition or other term, or any duty at law or under the express terms of contract for any direct,  indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation (whether caused by the negligence of the Company, its employees, agents or subcontractors) which arise out of or in connection with this contract.

18.  GOOD & SERVICE TAX will be added to the price listed on this website at the rate of 15%.

19.  LEGAL CONSTRUCTION. Unless otherwise agreed by the Company in writing, these conditions will in all respects be construed and operate as an English contract, inconformity with New Zealand Law, and the parties submit to the exclusive jurisdiction of the New Zealand courts.

20.  Any provision of this contract which is held by any competent authority to be invalid, void, voidable, unenforceable or unreasonable ( in whole or part) will to the extent of such invalidity, voidance, unenforceability or unreasonableness be deemed severable and the other provisions of this contact and the remainder of such provisions will not be affected.

21.  Failure by the Company to enforce or partially enforce any provision of this contract will not be construed as a waiver of any rights under this contract.

22.  SAMPLES. Any samples submitted to the Buyer at the Buyer’s request must be returned to the Company in good condition within ninety days of receipt or such shorter period as the Company may specify. The Company may charge the market value of all samples not so returned. Such market value will be the market value on the date when the sample was due to be returned.

23.  CANCELLATION OF AN ORDER. Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. 

24.  CERTIFICATION. A buyer requiring Goods from a quality assured source or certificates of conformity must specify its requirements in writing at the time of placing the order. A Declaration of Conformance is ready in 7 working days upon request.

25.  FORCE MAJEURE. The Company will not be liable to the Buyer in any matter or be deemed to be in breach of this contract because of any delay in performing or any failure to perform any of the Company’s obligations under this contract if the delay or failure was due to any cause beyond the Company’s reasonable control.

26.  Without prejudice to the generality of condition 25 the following will be included as causes beyond the Company’s reasonable control:

26.1. Governmental actions, war, threat of war, national emergency, riot, civil disturbance, sabotage or requisition;

26.2. Act of God, fire, explosion, flood, epidemic or accident;

26.3. Import or export regulations or embargoes;

26.4. Labour disputes not including disputes involving the Company’s work-force; or

26.5. Inability to obtain or delay in obtaining supplies of adequate or suitable material, fuel, parts, machinery or labour.

27.  WEBSITE. It is prohibited for anyone to use any device or software program to directly or indirectly interface, or attempt to interface with this website, to retrieve content, and or any other data, including prices. It is also prohibited to interfere, or attempt to interfere with the normal working of this website, any activity that we consider places undue load or stress on our systems will be terminated. We constantly monitor everyone accessing our website, and any automated systems, or persons conducting a unreasonable amount of searches, with an aim to access information and/or prices will be terminated, and the blocked from our websites. Your use of the website indicates your agreement to be bound by these Conditions of Use.

28.  CLEARANCE ITEMS. Goods bought from promotional offers that are offered as clearance or end of line will not be refundable or offered a replacement. The Company shall only offer credit note to the value of the sale items as per customer invoice.

29.  COMPATIBILITY. ElectricalOnline will not be responsible for the compatibility of products bought from our websites with products not bought from our websites.